Quote Originally Posted by Galaxa View Post
we have say the same things for year, but nothing happn.
and every day non-tr players are getting more and more move aside to dark.

even support now is fully tr and when u make a ticket in english they dont understand it, and give u the auto msg and close ticket.

the things is, they will keep do that to one day they get on someone bad side and thats when things go down.
Hello,

Customer support does not provide automated responses. Every ticket is reviewed and responded to by a customer support representative. As with all companies, predefined response templates are used for certain cases where the answer does not vary.

For example, when a ticket is submitted regarding an account banned due to cheating, the response will always follow the same format. However, this does not mean that tickets are ignored or handled automatically—each case is reviewed before an appropriate response is provided.

If you believe that your issue has not been properly addressed, you can submit another ticket with additional details.

Best regards.