Emails will not be sent out - can't reactivate account

[beerbear91]

Dear NTT Team,

I have several old accounts tried out but cannot access them. They aren't too old, 2017+ and I have logged them in between.

I have all the information saved such as ID,PW (at least I thought),Mail,Secret Keys and so on. OTP is activated as well.

Issue: Password was wrongly typed in several times and account is blocked. When resetting password I type in my Mail and the system tells me "Success Email was sent". Tried it for 2 days now, these emails never got to me.

Please check my accounts, it has happened to 2 of them.

Thank in advance

[gripholyon]

I recommend you to submit a ticket on the subject, you may not get a direct result on the forum.

[beerbear91]

Thanks for you response,

ironically I've created this account in order to submit a ticket, but my payment via paypal is after almost 4 days still not permitted, therefore I posted here. (since you cannot submit a ticket without NPoints)

I plan to do so, once the first of several barriers is done..

Cheers

[gripholyon]

Thanks for you response,

ironically I've created this account in order to submit a ticket, but my payment via paypal is after almost 4 days still not permitted, therefore I posted here. (since you cannot submit a ticket without NPoints)

I plan to do so, once the first of several barriers is done..

Cheers

well, have you tried to convey your problem to the authorities through Discord?