First of all, sry for ur lost my friend, wish I could help but only I can tell I had the same issue , I sent a ticket and they reply they won't restore cuz the time of restoring have passed and they recommend using otp, etc. I pretty sure game is not safe anymore w/o OTP maybe hackers found a security gap so they can access ur info anytime, I really don't know. The only things u can do prolly is start again or wait for possible restoration (very rare), or at the end quit game but that's up to u.
Cheers.