Hi dear staff team,

Let me explain my situation, I bought a Cypher Ring in Felis, and I wanted to create a new account to play in human side, I make a new account I bought National Points and the whole process for ICS OTP, my account was registered on 04/19/2023 waited three days and then subbmit a ticket asking why my account was not appoved, today I saw and the ticket is closed and when I try to select a server (in the registration step) it says that my account is banned.... but why? it's a new account, I bought npoints, and I havent created a new character in Felis yet? why I am banned? I've been playing this game for more than 10 years this is the first time this happened, I've bought lot of npoints with my different accounts... can someone explain me what happened?

I really appreciate your help,

Thanks in advance.