Company's Initial Response - Posted 06/28/2013
Dear Knight Online Player, First of all, Game Café Services Inc. (dba: NTTGame) would like to thank you for contacting us about this issue! We will try our best to work closely with our community to understand the needs of our players so that we can achieve our goal in providing the best online environment for Knight Online players. During the visit at www.knightonlineworld.com
some players may behave in a way contrary to the Terms of Service, subjecting themselves to disciplinary account action. We strive to educate players when we can and punish when we must. There are several reasons why access to an account could be restricted. One of the reasons is when a user ID has been found to be participating in hacks or scams: The actions are considered a major violation of the Terms of Service and once corroborated; hackers/scammers may be permanently removed from the service with or without prior warning or communication. We will always try to communicate account access changes imposed by nttgame.com via the account email address on record. With that being said, it appears that your account was found to be a hacker account with hacked items in the account’s possession and has been banned. The bans occurred 9-18-2012 and 11-19-2012. Please note that we, at NTTGame, strive to provide free, quality games in a safe and enjoyable gaming environment. As a reminder, the Terms of Service, to which you agreed when joining knightonlineworld.com, state that NTTGame can and does issue warning and temporary suspensions and permanent terminations of user identities for user violations. We retain the sole discretion as to when and how to impose warnings penalties and/or disciplinary actions. By using the site, you agree you will be bound by NTTGame’s determination as to whether a violation has occurred and any penalty we choose to implement. We apologize for any inconvenience this may have caused and thank you again for contacting us. Sincerely, Game Café Services, Inc.
Initial Response Summary
With that being said, it appears that your account was found to be a hacker account with hacked items in the account’s possession and has been banned.