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  1. #1
    Junior Member
    Join Date
    Aug 2020
    Posts
    7

    Why i cant buy Npoints in my new account?

    Guys i need help, i create a account but i cant make trade, the system sy i need 5 npoints to add my phone number, but i cant buy because all the transactions are blocked, first i think was my credit card but i try with 5 differents and its the same.
    My account have active OTP and the security keys activw to, only left the trade.

    When i try to send a ticket to the customer service the problem is the same, they ask 5 npoints to do it.

    Please whats wrong here?

    Thanks for the help and regards

  2. #2
    Moderator DonJose's Avatar
    Join Date
    Dec 2015
    Posts
    1,322
    Class
    KO -> Rogue
    Server
    KO -> Altar
    Race
    El-Morad
    Hi.

    Can you submit a ticket about it ? U can use PUS > Purchase > Billing Issues category.

    Notice:


  3. #3
    Game Master Khaliz's Avatar
    Join Date
    Jul 2013
    Location
    TT Arena Ali Sami Yen Spor Kompleksi
    Posts
    6,199
    Class
    Rogue
    Race
    El-Morad
    Quote Originally Posted by Kaibita01 View Post
    Guys i need help, i create a account but i cant make trade, the system sy i need 5 npoints to add my phone number, but i cant buy because all the transactions are blocked, first i think was my credit card but i try with 5 differents and its the same.
    My account have active OTP and the security keys activw to, only left the trade.

    When i try to send a ticket to the customer service the problem is the same, they ask 5 npoints to do it.

    Please whats wrong here?

    Thanks for the help and regards
    Hey Kabita,

    Please share more details about your payment problem.

    *Which payment method have you tried to use?
    *How much Npoints do you try to get?
    *Please share a screen that shows the error.

  4. #4
    Junior Member
    Join Date
    Aug 2020
    Posts
    7
    Hi Thanks for answer.

    1.- Paypal
    2.- I try like 6 times, 560, 1120 and 2240
    3.- the message say "An Unexpected error ocurred" Every time, the paypal account its ok before i buy goods in another site.

    I try to submit a sreenshot asap

  5. #5
    Junior Member
    Join Date
    Aug 2020
    Posts
    7
    Any help?
    Thanks

  6. #6
    Moderator DonJose's Avatar
    Join Date
    Dec 2015
    Posts
    1,322
    Class
    KO -> Rogue
    Server
    KO -> Altar
    Race
    El-Morad
    Quote Originally Posted by Kaibita01 View Post
    Hi Thanks for answer.

    1.- Paypal
    2.- I try like 6 times, 560, 1120 and 2240
    3.- the message say "An Unexpected error ocurred" Every time, the paypal account its ok before i buy goods in another site.

    I try to submit a sreenshot asap
    Please submit a ticket with this information.

  7. #7
    Junior Member
    Join Date
    Aug 2020
    Posts
    7
    Ok i did it (send the ticket)
    Regards

  8. #8
    Junior Member
    Join Date
    Aug 2020
    Posts
    7
    Its imposible submit a ticket, the system ask 5 npoints to do it, this is a laberint without exit

    really somebody in this game can help?

  9. #9
    Junior Member
    Join Date
    Aug 2020
    Posts
    7
    My friend, i try to submit a ticket but the system ask 5 npoints to do it.

    I dont have because i cant buy

    What can i do?, please i need help its impossible start to play without trade....

    Thanks and regards.

  10. #10
    Junior Member
    Join Date
    Aug 2020
    Posts
    7
    last week 3 different people with different payment method was try to buy npoints to my account, nobody can.

    Who can help me?

    Thanks

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