Ticket: # NXP-134-66942
It has been 3 days since I sent my ticket and they still have no solution. How can this be possible?
-They block me for no reason.
-They force me to reload NPoints in order to send a ticket.
-I send my ticket and 3 days later they don't respond.
If they force their users to reload NPoints in order to contact the support team, at least the attention should be faster.
Hello, there is no n'point loss in ticket shipping. In addition, future response to tickets may vary depending on the intensity of the support system.
Please wait for the response to your ticket, and do not update your ticket and a new ticket in the process. These situations extend the response time to the ticket.