Hi, again I received this on 30 April 2020 :
This message concerns your ticket #TWM-862-51323. We have not heard back from you in 48 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email.
I didn't have time to reply.. and they closed my ticket today 1 May 2020 and it's not been 48 hours :S
And it's still not fixed.