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  1. #1
    Junior Member
    Join Date
    Nov 2019
    Posts
    1

    any OTP not working for me

    Hello,

    i tried to verify my account by using anOTP app that i have downloaded from ICS website. Once i have received sms with ID and authetification code i put these into anyOTP app and clicked confirm. Then all i got was a error window with "User authentification failed. Error information, please contact customer service. [SE3010] Failed to certify authetifiation code. In other cases the any OT app stops working completely.
    Any help?

    thank you

  2. #2
    Senior Member JaiDee's Avatar
    Join Date
    Jun 2013
    Posts
    254
    Nickname
    AtomicJD aka JaiDee aka AtomicJaiDee aka xAtomicJDx and more
    Class
    KO -> Mage
    Clan
    BrendasSaints
    Server
    KO -> Ares
    Race
    El-Morad
    When you enter the ID and authentication code, you must enter the id as: ko1234556 - not just the numbers. Note these numbers are an example only. Use the numbers provided to you.

  3. #3
    Senior Member
    Join Date
    Aug 2014
    Posts
    313
    Nickname
    UniqueAngel
    Class
    KO -> Priest
    Server
    KO -> Gordion
    Race
    Karus
    And maybe you need to refresh your authentication code because it might been expired

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