Results 1 to 3 of 3
  1. #1
    Junior Member
    Join Date
    Sep 2019
    Posts
    3

    My account has been banned for extended inactivity

    Hi, I was trying to play the game again on my old account, and I've ran into this problem trying to sign in:

    "This account has been temporarily suspended due to extended inactivity or involvement in illegal activity. Please contact Customer Support for Further assistance.(-90009)""

    This message is for my first account I've ever made, not this account I recently made to contact customer support. Could anyone please help me with this?

  2. #2
    Game Master Team Leader Khenarth's Avatar
    Join Date
    Apr 2017
    Posts
    13,033
    Nickname
    Khenarth
    Class
    KO -> Rogue
    Hello Gutskas,

    Please reset your password by using "Forgot Password" option on www.nttgame.com

    Once you are done with password reset, you will be able to log-in game.

    Regards,

  3. #3
    Junior Member
    Join Date
    Sep 2019
    Posts
    3
    Thanks, however it's asking for my old e-mail to recover the password and I don't remember the information. I currently only remember the username and password. Is there a way around this?

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