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  1. #1
    CS Team Member Wanrina's Avatar
    Join Date
    May 2015
    Location
    İstanbul
    Posts
    375
    Nickname
    Wanrina
    Class
    KO -> Warrior
    Clan
    NTTGAME
    Server
    KO -> Ares
    Race
    El-Morad

    Activate ICS for Your Account Protection!



    Hail Knights,

    We are all excited about forthcoming servers on January 19th, Akara & Manes. Many of the Knights already started war preparations. We are glad to see newly Knights with us!

    Every single Knight must know that ICS shields must be active for top level of security in both Akara and Manes server. With this update, here is some of the FAQs about ICS system.

    • You can reach the ICS System by visiting http://otp.nttgame.com

    Here is the instructive videos about PC version of ICS.

    Here is the instructive videos about MOBILE version of ICS.

    You can change your current registered number on ICS by visiting MY ICS tab on otp.nttgame.com but in case of losing access to your registered number on ICS, you should send a ticket via support.nttgame.com – ICS/OTP category. We can make the necessary changes right after verifying you as a account holder.

    Receiving ICS[SE305-3010] error and unable to complete ICS process.

    Exact reason of this error is you are using an expired code or invalid info.

    To fix this;
    - Log in http://otp.nttgame.com with your ID&PW.
    - Choose “ Resend OTP ID & Auth Code” under My ICS tab.
    - Click “Resend Authentication Code” down below the page. (To do so, you need at least 5 Npoints)
    - You’ll receive a new Auth Code and OTP ID.
    - You can activate your ICS system by using new codes.

    Please do not forget to write “ko” to OTP ID tab and check your internet status while activating your ICS.

    ERROR! OTP LOGIN FAILED WITH UNKNOWN ISSUE. PLEASE CONTACT CUSTOMER SERVICE

    Solution of this issue is pretty simple.

    Please update the Time and Date on your device and use Time Synchronize on Settings section of your AnyOtp program. Choose the time zone that suits to your location, For example, It supposed to be Istanbul (UTC+3) for Turkey. Click here for information.

    Then, to log in game, OTP test or any changes you will make on Portal, use a new OTP code.

    If you are still in trouble, system should be blocked itself as a result of failed attempts. To remove the blockage on your ICS, simply follow the steps here.

    • My ICS is activated for Knight Online but game does not ask for it

    Keep smile! Our team working on the issue and It will be fixed as soon as possible. We may need update your accounts, so please do not hesitate to contact us on support.nttgame.com

    NTT Game || Support Team
    support.nttgame.com
    Last edited by Wanrina; 01-18-2017 at 08:36 AM.
    Wanrina
    Customer Support Team


  2. #2
    again and again i have a problem about knight online,

    Today's topic is ics , this program are used to help us to save on your own account but it doesnt work very well.
    i followed all procedure of the ics , it was activated nttgames site and ics site.
    when i tried to enter the ko after id and password there is no needed otp , it causes to not entering the olympia and and it will be same problem with new server

    My ticket no: AOT-142-68444

    i have been suffering from this problem for 15 hours....

    Please solve the problem.

  3. #3
    CS Team Member Wanrina's Avatar
    Join Date
    May 2015
    Location
    İstanbul
    Posts
    375
    Nickname
    Wanrina
    Class
    KO -> Warrior
    Clan
    NTTGAME
    Server
    KO -> Ares
    Race
    El-Morad
    Hello,

    We have fixed the issue. Please try again

    Thank you.
    Wanrina
    Customer Support Team


  4. #4
    Junior Member
    Join Date
    Jan 2017
    Posts
    1
    I activated both ICS and Portal ICS services but game doesn't ask me for OTP after logging in. Please fix this problem. Here's my ticket number: #JMW-370-17754
    Thank you.

  5. #5
    I lost my cell number with the otp and I do not remember my cell number as I can reset the otp

  6. #6
    I am not receiving the verification on my email.,., I checked details several time but not receiving nay

  7. #7
    Junior Member
    Join Date
    Jan 2018
    Posts
    1
    Hej im from Sweden and cant active my account due to that you dont have Sweden on the phone list

  8. #8
    Junior Member
    Join Date
    Aug 2013
    Posts
    2
    Good day, 2 or 3 years ago I lost my cell phone number for not paying and now that I want to play again KO asks me otp; I have a new cell phone with another number and the previous number already has another person, whom I call so that he could help me but he does not want and would like to know if they can help me in my case, because my account is active and the email is also, but the problem is the OTP because I activate it when I create it and now without that I can not enter to play.

    Also in support tells me that I must have Npoints to be able to send a ticket, and I do not know if to invest because maybe there is no solution for my problem.

    I would greatly appreciate your help

  9. #9
    Moderator Aky's Avatar
    Join Date
    Feb 2013
    Location
    Karus Gordion
    Posts
    2,962
    You can add npoints to the account and send ticket. OTP phone can be changed for the new number and you have to provide all information that customer support request.

    ... Life is always like a game, anything could happen. Learn play fair!

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