Hmm I see now... Well the 14th and 15th of July in your status doesn't show "attended" like the rest of the days, so maybe its counting as missed days...
Here I'll show you mine, I have a full attendance, therefore i have 12 days so far
But when it comes to claim the prize, I can't claim today because today is my consecutive 12th day and there is only a 13th day prize, as you can see here:
So, although it shows that i have 12 consecutive days, I don't have no claim button today, because this is the 13th day prize. Which means, i need to attend tomorrow in order to have the claim button active for this item. Ignore the fact that it says "you've already claimed the prize for today" and that is the 12th prize, and all that. Truth is: The reason is not showing no claim button is because that prize is a 13th day and i only have 12days.
The
Event Wing Voucher is an 11th day prize, and I think that maybe that is why you can't claim it, because it shows you have 10 consecutive days only... Now if I understood the rules correctly, because in your status it doesnt show "attended" on the 14th and 15th of July (the last 2 days), i believe your count will start from zero, meaning that the next time you attend a day, you should have a claim button for the first prize, that is the "
Event Health Scroll". Dont forget you need to log in the game
and then log in the website to get "attended" day!
If I'm still not getting what is the problem and this explanation is still not helping you, maybe the next step is to send a ticket
For me it has been working so far, so I don't know what else could it be