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  1. #11
    Senior Member Aky's Avatar
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    Feb 2013
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    Not only you and robzoomi, there other players too. Did you submit ticket on correct category?

    Department: NTT Portal > Billling

    http://support.nttgame.com/index.php...Tickets/Submit
    Last edited by Aky; 10-14-2016 at 07:34 AM.

    ... Life is always like a game, anything could happen. Learn play fair!

  2. #12
    I sent it to jail and blocked accounts ......im gona try again tomorrow cuz I can only send 1 ticket a day

    thank you for your help
    Last edited by Aky; 10-14-2016 at 09:49 AM.

  3. #13
    Senior Member Aky's Avatar
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    Feb 2013
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    No problem, we are checking this issue.

    ... Life is always like a game, anything could happen. Learn play fair!

  4. #14
    hello Aky
    just to give you an update
    I was not able to send a ticket to nttgame billing department because rixty in not on their list of webites that are allowed to buy knight cash from.
    still waiting to hear from them and ofc from you
    thank you again Aky

  5. #15
    Senior Member Aky's Avatar
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    Feb 2013
    Posts
    2,921
    I notified the responsible person about Rixty is not listed on the ticket form. Sorry for the inconvenient, we are working on it.

    ... Life is always like a game, anything could happen. Learn play fair!

  6. #16
    thank you Aky ...hope ur having a nice weeked

  7. #17
    Member
    Join Date
    Mar 2013
    Posts
    86
    Race
    Karus
    I would like to announce that my issue has been resolved. Big thanks to NTT staff and my dear friend Aky"

    Feels great to get back on my main characters! See you all in RLB again :P


    Original king of Noobs : Rob..... <3

  8. #18
    not mine

    what did they tell you zoomi ? ...did they reply or they just fixed it ?
    did u send the ticket to billing or blocked accounts ?

  9. #19
    I need to buy knight cash but im afraid my main account will get block for the same reason as my other account

    what should I do ?

  10. #20
    Member
    Join Date
    Mar 2013
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    86
    Race
    Karus
    sent to same department as u but, this is what u need to provide:

    screen shots of rixty payment history
    I also sent screen shots with rixty support team confirming payment was clean no trouble

    acc id [put in ticket not here naturally]
    char names:
    e-mail
    phone # registered
    phone# registered with otp site
    llocation information about where u are logging from [ country city zip code] to confirm ip ranges

    provided info where bought the card from which store [ city zip code ect] for me gamestop xxx xxx

    and from then: any additional info they request but please try to be 100% thurough and provide all infos u can get.

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