OTP help

[_Miotic_]

I understand that you are having an issue with OTP. My question is, when you submit a support ticket and the reply back says,
"Hello,

We are working on your account to fix the issue. Please just wait without update your ticket untill your process is over.

Best Regards.

And you wait... OVER A WEEK.... 8 days.... 192 hours of wasted premium...

Then you receive an email that says,
"Account name ,

This message concerns your ticket #XXX-XXX-XXXX. We have not heard back from you in 48 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email.

Ticket ID: PIN-XXX-XXXXX
Subject: Information about your ticket ID: CTS-XXX-XXXXX
Department: ICS / OTP
Type: Issue
Status: In Progress
Priority: Normal

Please note that the ticket will automatically be closed within 24 hours if we don't hear back. You can check the status of or reply to this ticket online at: http://support.nttgame.com/index.php.../PIN-XXX-XXXXX

Kind regards,

NTTGame

"
At this point, do I reply to the ticket to say that the account issue is NOT resolved? or do I wait and allow the ticket to be automatically closed?

[_Miotic_]

9 hours have now past since the email was received. This means 13 hours remain before the ticket is closed automatically.

[DaDegano]

Hey.

You should reply to your current ticket and inform the CS team about the issue, let them know it wasn't solved yet.
You might as well try to elaborate a bit more in order to make sure such misunderstanding won't happen again.

[_Miotic_]

I have exhausted every measure in attempts to contact the CS team. They did however finally update my number as I was responding to your post....

Thank you for your response

[DaDegano]

I have exhausted every measure in attempts to contact the CS team. They did however finally update my number as I was responding to your post....

Thank you for your response

You're welcome =)

[Aky]

Closed. Problem fixed!