Game update false

[scy_PmJgEZrd]

hello after few years i deciced to give a Knight online a chance BUT i founf out mine email and ID and when iam trying to reset my password its saying: Game Update false. So i wanted to create a ticket BUT i cant since i cant log in i cant make a ticket so i created new account and again BUT i cant create a ticket if i didnt purchased Npoints. So there is that and i have to ask here on forum for help can someone give me any advice on this problem? (getting error when resetting password: Game Update False) If so ill be really happy. Thank you

[scy_PmJgEZrd]

really no admin cant help me pretty please?

[DaDegano]

Hello.

It would help if you posted here your character (NOT account ID) nickname and server.
Did you try to login through a different browser?

[scy_PmJgEZrd]

server is Diez charcter names: bloodyskull for mage, Pokhlj for preist, + one more (probably Scylla but not sure)and its not about login in cuz i cant remember the password but i cant reset it (i have mine ID and email) and yes i tried different browser. All i need just reset mine password

[Posterious]

just wondering that if your account was created before 2012 ?

[scy_PmJgEZrd]

yep it was created before 2008 i belive

[DaDegano]

yep it was created before 2008 i belive

Do you remember when was the last time you logged in? was it before 2012?

[scy_PmJgEZrd]

oh yea iam pretty sure it was more then that

[DaDegano]

oh yea iam pretty sure it was more then that

If the last time you logged in was before 2012 then your account was deleted for inactivity.

[scy_PmJgEZrd]

but when iam trying to register with same email it says that this email is already registred even when i used option on forgot ID i got email with mine ID