Well, a friend of mine went throgh a problem with his OTP last weekend.
He had the OTP on his cellphone and for some reason, he decided to format his phone. So needless to say, he lost his OTP.
He was aware about that but was pretty confident cause usually, someone can reset the OTP using the website.
Well, he is from Brazil and recently, the government on his state decided to ADD an extra digit to all the cellphones numbers. Before, all the numbers were composed by 8 digits. Now they added the digit 9 before each number.
So bottom line: Although the website says they sent him a message with a code for reseting the OTP, he can't get it cause his from number was modified by the new policy in the country.
He told me he sent a ticket last weekend but so far it was not answered yet. I know it can take a few days, but he was really upset about not being able to play and asked me to write this threat for him.
According to him, the ticket he wrote is #74639080. It was sent on the 1st of May.
Thanks!
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- Just trying to support a friend of mine... Can anyone please answer?