Results 1 to 3 of 3

Thread: Support tickets

  1. #1
    Junior Member
    Join Date
    Jan 2015
    Posts
    14

    Support tickets

    Is there any way to revise the support ticket layout so we can see if our tickets have even been looked at by a game representative?

    Reason I am asking is that I have two open tickets (one for "missing coins" from 3/24 and one for "premium not received" from 3/28).

    As a player, it's frustrating to not receive a reply or see a change in status such as "under review" on an open ticket. This opens the door for people to spam tickets or take their complaints to the forum ( yes, I realize I am doing that now but it has been over two weeks). Just food for thought.

  2. #2
    Junior Member
    Join Date
    Nov 2014
    Posts
    19
    Nickname
    MercyX
    Class
    Warrior
    Clan
    HappyFriends
    Server
    Resurrection
    Race
    El-Morad
    same here.. i hope can help us.

  3. #3
    Senior Member
    Join Date
    Jan 2015
    Posts
    199
    Nickname
    Nuria
    Class
    Mage
    Clan
    FENIX
    Server
    Gordion
    Race
    Karus
    It usually takes 1 month to get a response from CSTeam

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •