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Thread: OTP Error

  1. #1
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    Angry OTP Error

    Error! OTP Login faild with unknown issue.
    Please contact customer service

    Conirm


    this massage repet with me alot of time and every time spend my np in reset otp and bring new auther code
    what can i do to solve it without losing my np and why this massage rebate a lot of time to me

  2. #2
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    it'a general problem right know we should wait untill problem is fixed

  3. #3
    Senior Member DaDegano's Avatar
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    Everyone is having the same issue, they're taking care of it already I believe.
    Be patient.

    "I'm for truth, no matter who tells it. I'm for justice, no matter who it's for or against."

  4. #4
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    Quote Originally Posted by FeLixRisu92 View Post
    it'a general problem right know we should wait untill problem is fixed
    It means we can NOT log in at the moment till they fix it,,,right ? and you should have heard how efficiency they are, right? BTW, i have the same problem with my two accounts, I had sent ticks already, hopefully they'll fix this issue ASAP.

  5. #5
    Senior Member DaDegano's Avatar
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    Quote Originally Posted by GBs View Post
    It means we can NOT log in at the moment till they fix it,,,right ? and you should have heard how efficiency they are, right? BTW, i have the same problem with my two accounts, I had sent ticks already, hopefully they'll fix this issue ASAP.

    Try to reset your OTP.
    Use this: http://otp.nttgame.com/MyICS/service/resetOTPFailed

    "I'm for truth, no matter who tells it. I'm for justice, no matter who it's for or against."

  6. #6
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    Quote Originally Posted by DaDegano View Post
    I've already tried it, still the same problem. I have OTP on my PC and Mobil, they both failed again. SO,,,no, don't try to reset, that's their issue, and i wont wast my money on doing it again.

  7. #7
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    Quote Originally Posted by DaDegano View Post
    Everyone is having the same issue, they're taking care of it already I believe.
    Be patient.
    i'm patient but problem still not solver yet

  8. #8
    Senior Member Aky's Avatar
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    Quote Originally Posted by RisUp View Post
    i'm patient but problem still not solver yet
    Did you send ticket to customer support?

    ... Life is always like a game, anything could happen. Learn play fair!

  9. #9
    Same problem here.

    However, my case is a little bit more complex; I was using a Afghanistan phone when I was out there, I forgot to change my number after I came back to the US. I used the same device for OTP to log into the game every time, until 2 days ago it told me my OTP number was not good. I thought that could be the problem of time syn. so I did the time syn, and I had tried it again and again till i failed the OTP. Then, I headed to the ICS web to try to update my phone number, unfortunately the web wouldn't let me to do anything, it just kept asking me to log in again. Well, my OTP was not good, I could not use it, and my Afghanistan number won't work here in the USA, so I won't get anything sent to my phone. I am so doomed. They can verify my account and me because I am the only one knows the e-mail for this account. Hence, anyone GM or adimn. is on charged here, please help me out. It would be very appreciated.

    BTW, my Ticket ID: GNY-753-57159

  10. #10
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    Quote Originally Posted by Aky View Post
    Did you send ticket to customer support?
    No. I didnt, but every time this mistake happend I spend my npoints to fix it. I hope make check to my account OTP service please
    Last edited by Aky; 04-14-2015 at 06:32 AM.

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