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  1. #1

    Question OTP Mobile Authentication Failed. SMS Doesn't come. Can you please help me?

    Hi sir,

    I'm playing in the Orion server.

    About 25-26 hours before my OTP was blocked because I entered the wrong code 10 times and I can't login my OTP Account so can't reset my OTP Service.

    for this reason I'm trying to "Mobile Authentication" but SMS Doesn't come. I always getting errors.
    so I want to close "ICS Service for Portal" but always 5 npoint gone but "SMS does not come again." I tried 5 times. 25 npoint gone but SMS never came. (btw I have tried on 3 different browsers and I checked my phone service several times...nothing has changed.)

    I don't understand. What should I do I sent a ticket but there was no answer.
    I would be most grateful if you would look into this matter as soon as possible.

    Thanks in advance for your interest,

    Best regards.


  2. #2
    Senior Member MrStevil's Avatar
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    a friend of me is getting the same error
    when he register otp for a 2nd account

    now his main account is " blocked " and is getting this error
    help asap pls

  3. #3
    Senior Member DaDegano's Avatar
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    Hello.

    I think the problem is on NTTGame's end, as you can see you are not the only one with this problem.
    I believe it was reported to NTTGame already by now, they will probably deal with it on Monday or so.

    I recommend on trying again on Tuesday or so, perhaps after server maintenance.

    "I'm for truth, no matter who tells it. I'm for justice, no matter who it's for or against."

  4. #4
    Hello,
    i have not logged in on the official otp site so i got this message:
    Hello [ACCOUNTNAME] !
    You have not logged in recently,
    please enter the One Time Password or Verification Code to proceed.
    For security purposes, we will be verifying your access information.
    I have my otp connected to another account and so i lost the onetimepassword feature
    to this account. When i try to use the Mobile Authentication i get this error message:
    Failed to send validation code. Please try again later.
    Error : Unexpected error while querying database.
    I do get the code on my mobile phone but i am not able to type in that code into
    the "Verification Code:" field.
    Could you help me with this problem?

  5. #5
    Senior Member Aky's Avatar
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    Nahkampfkirby, can you upload screenshot of your error? Where you can not input the code? (Remind hide ID account on the image).

    ... Life is always like a game, anything could happen. Learn play fair!

  6. #6

  7. #7
    I get the same error as Morphine_ but i do get the SMS.
    The problem is i cant type it in the box ( picture above )

  8. #8
    Senior Member DaDegano's Avatar
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    Quote Originally Posted by Nahkampfkirby View Post
    I get the same error as Morphine_ but i do get the SMS.
    The problem is i cant type it in the box ( picture above )
    Did you try doing it with a different browser?

    "I'm for truth, no matter who tells it. I'm for justice, no matter who it's for or against."

  9. #9
    I tried chrome, firefox and IE :/ same error for all 3

  10. #10
    Got this response after sending a ticket:

    Hello,

    We have made an update about this isse please login ICS web site and try to do your processes again.

    Thank you

    NTTGame Support Team.


    Tried it and it still does not work.

    Here is my ticketnumber
    View Ticket: #QFP-522-62308

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