Hail Knights !
We have been trying hard to minimize the casualties of account hacks via announcements on how-to and improvements in security, as well as extending the restoration periods trying to help our players get back to their feet to the best of our ability.
As above mentioned, we have been publishing announcements, both in game, and via social media. Yet, unfortunately it has been repeatedly occurring where players who hadn't placed necessary steps to improve account security (OTP, periodic password renewals etc.) are having their accounts exposed to hackers.
Hence, we announce an extension of the hacked character restorations FOR THE LAST TIME to cover accounts that were hacked between the dates 22 November - 15 December. Players who have had their accounts compromised between these days should send a Customer service ticket "even if" they had sent one before.
After 15 December, there will be no restorations whatsoever if any user accounts get hacked or compromised. Hence, if you don't have it already, we strongly suggest that you activate and install Free OTP service, and please remember to renew your password periodically. Both these steps will greatly contribute in protecting your account.
We would also like to state again, that NO account who had ICS registration and actively using OTP system were compromised. Used properly, OTP "will" protect your account.
When we inspected accounts where users claim to have been hacked while OTP was active, we repeatedly saw that the OTP system was either turned off, or never activated.
So how do people get hacked;
Our investigations show that at most cases Knight Online account was hacked after the registered Email getting hacked. A common reason for this is most players keep their ID and login information in their email accounts. When this is the case, person hacking your email can easily hack your game account. Even if your items are sealed, they are able to reset the seal security password via your email.
In other cases where your email is hacked, but you don't have any information stored there. In such cases the hacker can use the "forgot password" feature and reset the login password.
The explanation to claims of "my items were stolen without having my seal password changed" is Keyloggers. You don't have to install any 3rd party programs to have a keylogger in your operating system. Even if you browse the net on 3rd party programs, or even discussions it is likely that your computer can be targeted.
So what can we do?
We all must register ICS system and start using OTP protection effectively.
When we say effectively, we try to say that you need to activate Both protection options in My Account section. This way both portal security and game login security will be maximized.
We assure you a hundred percent that used right OTP WILL protect your account.
We would also like to inform you that we have a project that is being advanced for users who cannot use ICS system due to various reasons such as not owning a smartphone or constantly travelling.
With this new system being developed, any information changes done in portal will require an SMS code approval that will be sent to your mobile phone. The cost for each SMS code used will be 5NPoints.
If you don't want to pay anything at all, then we repeat again.
Please register ICS system and activate and properly use OTP protection.
NTTGame ll Knight Online Team
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- Last Extension On Restorations. (22 Nov - 15 Dec)
Originally Posted by RisUp
