about banned

my character WithinEnemy banned about what? i send ticked many times but all the time they send same answer auto answer please help me İ does not use anythink they says me you using makro or makro mouse and banned permanently if I use to makro first time you need to send me jail but my account banned permanently and I does not use anythink i can't play this game during 7 days I want to come back İ bought 2 mounths premium open the skills and my character has full of the item

you says me we answered you on forum but there is no answer i can't see anythink please help me I cant play game:(