Problem In NPoints purchase - paypal & ryxti ! help...

Hello, 2x in paypal and 3x in ryxti and so far I have not received my npoints, everyone is having the same problem, it would be interesting to solve the payment problems so that we can have what we bought. Since I know Knight Online we have problems with purchases, it never worked properly. I bought via ticket too and so far nothing, I need to verify my account by SMS and I can not. Can you solve my problem? The amount has already been charged to my credit card and I want my npoints. My id is: nkncba and my char calls BadGirlBr.