I've already sent 3 tickets about my avedon +5 reverse item dissappearing. It took me a while to understand what went down while he was tryin' to buy it from me . This guy somehow stole my avedon . It happened around 1pm game time 26.08.2013. I noted that i paid real cash for the item. If you throw a roll-back I'm sure consequences will be good and helpful. I'm still waiting on a response , don't really seem to have any other option.
If you are right, only the thing that you can do should be to send a Customer Support Ticket.Quote:
Originally Posted by Baybars23
As I stated above i've already sent three tickets on the same topic. Any ideas on how and when they'll respond ? Could you at least tell me like they'll respond within 3 days or so . Thank you for your concern.
Because of huge queue in CS center, it is very probable to get the answers late then u expected. As i know if you are not an ICS user, u will not get any help for hacks, because ICS has implemented to the game to create a unique pwd for each player.Quote:
Originally Posted by Baybars23
Lets see the ticket sample and check yours:
http://forum.knightonlineworld.com/f...#axzz2dBHSYWTf
i get same problem !!!
Same problem about delay in the ticket response ?Quote:
Originally Posted by anosmas19
Does it matter if I send another ticket on this topic from another id ?
if you already send a ticket from 1 account then you should just wait
it can take up to 2 weeks or more to get a reply
Thanks for the reply, I'm willing to buy any type of premiums, np points etc. if it's gonna do me any good. Two weeks is a pretty long time , more the time passes by I feel like im not gonna get my item back. I hope they don't have any time limit for item restoration. Thanks a lot for your times. I really appreciate it.
I've been waiting almost 2 months on an account that was hacked prior to ICS - No help here anymore. Spend few hundred dollars on the account 4 years ago only to return and find that it was hacked. The email address and password was changed and I can't get any type of assistance!
accounts still get hacked?!
this problem is as old as the game itself, when will it ever get solved?!
After ICS regulation, hack issues has decreased dramatically but as far as i know, still players can be hacked who dont use ICS.
Actually, there was an announcement about the players who got hacked even having ICS on the forum. If the situation is valid for you, please wait for the updates.
http://forum.nttgame.com/forum/showt...#axzz2jNPRqAbH