NTTGame Communication

It’s with deep frustration and disappointment that I, one survivor of the international community of Knight Online, am writing this message. The way we are treated compared to the Turkish player base is beyond unfair, and it is killing our enthusiasm for the game we love.

The barriers to entry for non-Turkish players are absurd. The requirement of manual phone number validation within three days is preventing new international players from even trying the game, while returning players are discouraged from coming back. Meanwhile, the Turkish player base enjoys a much more accessible experience. How can you expect Knight Online to grow - or at least keep its playerbase - when you are actively pushing away anyone outside of Turkey?

Even for those of us who manage to play, the experience is miserable. We are disconnected multiple times a day, suffering from unplayable lag, and unable to understand critical announcements from GMs, who communicate almost exclusively in Turkish. This lack of inclusivity is unacceptable in a game that claims to be international.

What’s even worse is the complete lack of communication. The game has been practically unplayable for weeks, yet there has been no official update, no in-game announcements, no emails, and there's not even a Discord to talk ... The silence is deafening, and it shows an alarming level of disregard for the very players who keep this game alive financially.

We are not just walking wallets. We are a dedicated community that has stood by this game despite all the obstacles you have placed in our way. The least we deserve is respect, transparency, and an equal opportunity to enjoy the game.

Please, address these issues. Communication should be part of your job. Stop ignoring us.

Knight Online was once a game that brought players together from around the world - don’t let it become a game that pushes them away.

Sincerely

we have say the same things for year, but nothing happn.
and every day non-tr players are getting more and more move aside to dark.

even support now is fully tr and when u make a ticket in english they dont understand it, and give u the auto msg and close ticket.

the things is, they will keep do that to one day they get on someone bad side and thats when things go down.

Hello,

First of all, thank you for your feedback. The game has been subjected to DDoS attacks by malicious individuals. While many of these attacks have been mitigated, some players are still experiencing connection issues. The relevant teams are aware of the situation, and the technical team is actively working on a solution.

While some players can access the game, others are still facing difficulties. The technical team is investigating the root causes and working to provide the best possible resolution.

We will continue to share updates as developments occur. We appreciate your patience and understanding as we strive to ensure the best possible gaming experience for all players.

Best regards.

Quote:

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Originally Posted by Galaxa

we have say the same things for year, but nothing happn.
and every day non-tr players are getting more and more move aside to dark.

even support now is fully tr and when u make a ticket in english they dont understand it, and give u the auto msg and close ticket.

the things is, they will keep do that to one day they get on someone bad side and thats when things go down.

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Hello,

Customer support does not provide automated responses. Every ticket is reviewed and responded to by a customer support representative. As with all companies, predefined response templates are used for certain cases where the answer does not vary.

For example, when a ticket is submitted regarding an account banned due to cheating, the response will always follow the same format. However, this does not mean that tickets are ignored or handled automatically—each case is reviewed before an appropriate response is provided.

If you believe that your issue has not been properly addressed, you can submit another ticket with additional details.

Best regards.

Quote:

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Originally Posted by GamesDepot

Hello,

Customer support does not provide automated responses. Every ticket is reviewed and responded to by a customer support representative. As with all companies, predefined response templates are used for certain cases where the answer does not vary.

For example, when a ticket is submitted regarding an account banned due to cheating, the response will always follow the same format. However, this does not mean that tickets are ignored or handled automatically—each case is reviewed before an appropriate response is provided.

If you believe that your issue has not been properly addressed, you can submit another ticket with additional details.

Best regards.

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am taking about cheat report, all bans form gm is for the ppl who stand in mordan spam cheat link.
but what about ALL the cheaters using TS / Geni in estland 24/7 camp a spot every one know they use koxper and cheat under there geni.
EVERYONE but the game admins, how funny is that bro !

u say server under doss attack, have you ask your self " WHY " !!!
i mean its for sure not a random guy who say oh yea lets doss this game !
there must be something forced who ever doing it to do it in the first place.
oh yea mabe coz he" cant play the game " ?

the game admins/gms/mods need to set down and think about all what is happen ... 20 years now ? and who ever run the game can't stop
Cheat !!! i mean yea sure u did add" holy water " i guess we lucky to have that in a 20 years we did need that " HOLY WATER " more than anything else

Hello,

We understand your frustration regarding in-game cheating reports. However, every Cheat Report submitted by players is reviewed and investigated thoroughly by the GM team before any action is taken. While some cheaters may be more visible in Moradon due to spam activities, that does not mean that other reports (including those from Eslant) are ignored.

Regarding DDoS attacks, there is no justification for such actions under any circumstances. Disrupting the game for all players does not address any concerns, it only causes inconvenience and damage to the entire community. The team continues to monitor these attacks and implement necessary security measures.

The battle against cheating is ongoing. The process of identifying and banning cheaters requires constant improvements. If you encounter players violating the game rules, we encourage you to continue reporting them through the appropriate channels.

Additionally, we would like to remind you that the moderator team consists of volunteer KO players who assist the community.

Your feedback is appreciated. If you have additional evidence regarding cheating activities, please submit them through the Cheat Report section.

Non-compliant words with forum rules have been edited.
The necessary response has been given, and the topic has been closed.

Have a nice day.