[GUIDE] How to Use Support System

Dear All,

As you know NTTGame support system has been developed for solving the player's problems and providing a better in-game experience by providing answers to all questions.

There are several points to be noted in order to use the support system in a more efficient way, and you will find some clues in this thread.

The most important thing to know is how to log in to the support system and send a CS ticket.

Please read carefully.

- Log in to support system: Visit the NTTGame web portal at www.nttgame.com and click on the SUPPORT link.

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This link will take you to the customer support main page:


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- News : You can read the latest news and updates related to the game:

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- Knowledgebase : You can find the answers to common issues in our database before sending your CS ticket:

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If you use keywords while searching the system, you may find a resolution to your issue more quickly.

For example, if you would like to check topics about your password please type "password" in the search area.


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You may also use thetroubleshooter link.

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- How to send a customer support ticket: : Select the proper category and click the Send a Ticket link as shown below:

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For example, if you want to send a ticket about changing or moving your email please follow these steps:

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When you reach the Customer Support Ticket by clicking the Next button, please fill in the necessary information and send it:


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After this screen you will see your ticket number which you can use to follow up on your case. Please note it in a secure place.

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- How to check your ticket status: Click on the My Tickets link on the main screen.


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If you have any further questions, please do not hesitate to get in touch with us.

ALL THE BEST