I understand that you are having an issue with OTP. My question is, when you submit a support ticket and the reply back says,
"Hello,
We are working on your account to fix the issue. Please just wait without update your ticket untill your process is over.
Best Regards.
And you wait... OVER A WEEK.... 8 days.... 192 hours of wasted premium...
Then you receive an email that says,
"Account name ,
This message concerns your ticket #XXX-XXX-XXXX. We have not heard back from you in 48 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email.
Ticket ID: PIN-XXX-XXXXX
Subject: Information about your ticket ID: CTS-XXX-XXXXX
Department: ICS / OTP
Type: Issue
Status: In Progress
Priority: Normal
Please note that the ticket will automatically be closed within 24 hours if we don't hear back. You can check the status of or reply to this ticket online at: http://support.nttgame.com/index.php.../PIN-XXX-XXXXX
Kind regards,
NTTGame
"
At this point, do I reply to the ticket to say that the account issue is NOT resolved? or do I wait and allow the ticket to be automatically closed?