Rebirth lvl bug

Hi, my char is ZzKNIGHTxHEALERzZ my issue is while attempting to go rebirth lvl 2 i passed all three tests but since my inventory was full i never recieved my rebirth scroll in order to complete the process...i've submitted a ticket a week ago with no progress so im bringing it up here in hopes of a faster response...i have lost 100m noah and 10k np but never got my rebirth scroll in order to lvl up. Any help is much appreciated...

What server you play?

And you need empty slots and no overweight over your character inventory, just saying ;)